Returns & Exchanges

At AYN, we strive to ensure your handheld gaming experience is flawless, offering a 14-day return window for devices in original condition. If you encounter any technical issues or change your mind, our dedicated support team is here to assist with your return or exchange request.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and a brief explanation for the return.

• 2.
  Technical Assessment

  For hardware concerns, provide photos or video footage to help our engineers determine if the issue is eligible for a warranty replacement or a standard return.

• 3.
  Secure Packaging

  Once approved, pack your Odin or Loki device in its original retail packaging, including all accessories, cables, and documentation to avoid restocking fees.

• 4.
  Shipping and Refund

  Ship the package to our designated service center; upon inspection and receipt, we will process your refund or dispatch your exchange unit within 5-7 business days.